Policies

---

There is a non refundable deposit paid when you reserve your experience. It goes towards your total. You must reschedule, not cancel, your experience via text or call at least 48 hrs prior to your reservation to transfer the deposit. You are able to reschedule one time. Failure to do so forfeits your deposit. Cancelling the same day more than once or no call no show will result in refusal of service in the future. 

The remaining balance for you experience can only be paid in cash. I don’t accept electronic payments or cards. 

I don’t enforce a late fee because I understand things happen but please be courteous of my time and inform me that you are running behind before your reserved start time. Failure to do so will result in your experience being canceled . 

Your guest(s) are unable to wait inside the building. However, there are many restaurants and retail stores surrounding the building for your guest(s) to explore. Minors must be accompanied by an adult the entire duration of their visit. 

Due to the nature of the products I am unable to accept returns and issue refunds for hair. The extensions are unprocessed so wave and color may vary. In the unlikely event of me having to cancel your reservation you will be fully refunded your deposit.